Refund & Cancellation Policy
Refund & Cancellation Policy
Waniya Decor – Premium Wall Decor
Effective Date: 19 October 2026
Last Updated: 19 October 2026
1. Introduction
At Waniya Decor, we aim to provide quality wallpaper products and reliable customer service. This Refund & Cancellation Policy explains the conditions for order cancellation, refund requests, material defects and replacement requests.
Please review this policy carefully before confirming your purchase.
2. Order Cancellation
Customers may request cancellation before their order is dispatched, subject to the order status and the conditions below.
To request cancellation, contact our customer support team with your order details as soon as possible.
Once installation has started, the order cannot be cancelled.
For customized wallpapers, cancellation is not available once production has started, as these products are prepared according to the customer's selected design and measurements, except where otherwise required by applicable law.
3. Refund Requests Before Dispatch
You may request a refund before your order is dispatched.
All requests will be reviewed based on the order status, product type, payment status and applicable terms.
Submitting a refund request does not automatically mean it has been approved. We will communicate the outcome after reviewing the request.
Where a refund is approved, it will be processed through the applicable payment method or another mutually agreed lawful method.
4. Customized Wallpapers and Murals
Customized wallpapers and wall murals may be produced according to the measurements, designs and specifications provided by the customer.
Because these products are personalized, custom-size and custom-design wallpapers are generally non-returnable and non-refundable once production has started.
Customers should carefully verify the following before confirming an order:
Wall width and height.
Selected design and pattern.
Colour and customization requirements.
Quantity and other product specifications.
Delivery and installation details.
This restriction does not exclude any remedy that may be required under applicable law for defective, incorrectly supplied or otherwise non-conforming products.
5. Defective or Damaged Products
If a wallpaper material has a manufacturing defect or is damaged in a manner attributable to the supplied product, please contact us promptly.
To help us assess the issue, please provide:
Your order number.
A description of the problem.
Clear photographs of the affected material or packaging, where relevant.
After reviewing the issue, Waniya Decor will arrange a replacement free of cost where the defect is confirmed and covered by our policy.
Any additional remedy required by applicable law will remain available.
6. Incorrect or Missing Items
If you receive an incorrect product or discover that an item is missing, contact us as soon as possible with your order details and supporting photographs, if applicable.
We will review the matter and inform you of the appropriate resolution.
7. Refund Processing Time
Once a refund is approved, processing time may depend on the payment provider, bank and payment method used.
Any applicable processing timeline will be communicated during confirmation of the refund.
The time taken for the refunded amount to appear in your account may vary according to the financial institution or payment service provider.
8. Installation-Related Issues
If you experience a concern during or after installation, please contact our team with details of the issue.
We will review the matter and determine the appropriate next steps based on the confirmed order, product condition, installation circumstances and applicable policy.
Orders cannot be cancelled once installation has started. This does not affect remedies that may be required under applicable law.
9. How to Request a Cancellation, Refund or Replacement
Please contact our team using the details below and provide:
Your name and registered phone number.
Your order number, if available.
The reason for your request.
Relevant photographs or supporting information, where applicable.
Our team will review your request and respond with the next steps.
10. Policy Updates
Waniya Decor may revise this policy to reflect changes in our products, services or legal requirements. Any updated version will be published on this page with a revised date.
11. Contact Information
For cancellation, refund or replacement enquiries, contact:
Waniya Decor – Premium Wall Decor
Phone: 7275277088
Email: waniyadecor@gmail.com
Address: Shop No. 2, 148, Hadapsar Road, Beside Bluestone Jewellery, Magarpatta, Hadapsar, Pune, Maharashtra – 411028, India.